Welcome to Insurance Evolution Summit

Insurance 2030 - Reimagining P&C insurance

The P&C industry is undergoing transformation and is expected to be different in many ways in 2030. The pandemic and events of the past two years have reshuffled P&C companies priorities and created new strategic imperatives. Digital transformation has accelerated, the upheaval in the workforce has resulted in intense competition for talent, and technology advances have elevated customer expectations, altered the risk landscape, and created new opportunities for operational efficiencies. Deb Smallwood and Mark Breading will share SMA's latest strategic insights and research on the futue of the industry, how distributors and carriers are rethinking strategies and reimagining business operations, and how transformational technologies are enabling this change.

The Great Discussion: We Can Do Better with Frank Pennachio

The insurance buying public has not viewed the insurance profession in the highest regard over the past couple of years. Policy holders have every right to believe when there businesses are shut down due to a contagious virus, then their business interruption coverage will pay them. It's also reasonable for homeowners in Colorado to expect their policies would be adequate to rebuild their homes following a catastrophic wildfire. And, Plan Sponsors of employee health care plans shouldn't need a new Federal Law to support them with meeting their Fiduciary responsibilities and avoiding significant liabilities.

All aspects of the insurance value chain can and must do better. In this session, we will address practical and effective steps for insurance carriers, brokers, and agencies to take that will demonstrate we can "do better."

The Power of Connected Ecosystems

P&C carriers and distributors have been seeking to improve connectivity via technology solutions for decades. Today technology-based platforms have emerged to enable a great leap forward in how distributors and carriers work together. In the commercial lines space this began with small commercial and is now moving to middle-market and more complex lines. This session will feature a fireside chat between SMA Partner Mark Breading and Highwing CEO Jim McKenney.

Keynote: Art of the Steal

Cyberspace has spawned a skyrocketing number of ways to commit crime—much of it untraceable. For insurance organizations, one of the biggest threats is fraud. Not only do victims of the crime rarely recover stolen funds, but perpetrators often go unpunished. In this 1-hour keynote, cybercrime expert Frank Abagnale will show you how to identify and outsmart perpetrators of fraud as he delves into topics such as check forgery and other common forms of fraud in the insurance industry.

Keynote: Digging Deep into Digital Transformation

Digital transformation is one of the overarching trends of the P&C insurance industry - and it has accelerated due to the pandemic. Deb Smallwood will discuss key elements required to accelerate digital transformation across the ecosystem. These elements create a framework that paint the big-picture perspective on transformation, new thinking and new possibilities.

Panel: Exploring the Distribution Revolution

P&C distribution is changing in significant ways, creating new opportunities for all participants across the ecosystem. Factors including consolidation, InsurTech, digital capabilities for agent-carrier connectivity, and tech-based intermediary platforms are fundamentally changing distribution. The panel, representing different entities across the ecosystem, will include Jim Rogers from The Hartford, Cathy Parmley from Johnson & Johnson Insurance, and Matt Rulnick from EPIC Insurance Brokers.

Fireside Chat: Embracing Customer Experience for Differentiation

In this fireside chat, Josh will discussion how design thinking and new type of CX activities that brings clarity to understanding the customer and guides the delivery of customer experiences that drives loyalty and positive experience that reduces friction and frequency in communication and interactions. Learn new ways and quick tips to elevate your Customer Experience strategy and play book.

Open Discussion: Leveraging AI for Optimization

Open Discussion: The P&C industry has made some progress in leveraging AI for submissions, claims, and other areas of the business, but companies continue to struggle with the magnitude and complexity of this transformation, as they progress through their transformation journeys. Capturing more information in digital formats or using AI to extract data from forms, spreadsheets, e-mails, and other unstructured data sources provides greater possibilities for optimizing processes, reducing costs, and moving toward faster resolutions. In addition, this innovative approach creates significant opportunities to improve processes throughout entire lifecycles. During this session, we will have an open dialogue and discussion around progress, challenges and opportunities.

Panel: Understanding the Promise of the Next Generation Technology Platforms

Karen will set the context for why and what is this next generation technology platform, and then each these major insurance ecosystem/vendors players will discuss what and how they are delivering the new promise of API, cloud, SaaS, microservices and the differences between low code/no code tech stack versus new generation SaaS software.

Panel: Rethinking Talent and the Workforce Model

The workplace environment has changed from virtual/hybrid models, to the new generation of talent, and upskilling current talent with digital enablement. P&C leaders have recognized that new talent strategies and workforce models need to be a strategic priority in 2022. Discover how to rethink traditional talent and today's FTE workforce model that energize and engage workforce that propels revolving culture and people forward in this new world.

Panel: Balancing Innovation, Transformation, and Optimization

Many companies in the P&C industry are striving to manage a bi-level transformation. On one level it is vital to continue to optimize processes in efficiency, cost, and time by leveraging both advanced technologies and human talent. One another level it is critical that companies innovate via new products, new business models, new partnerships, and advanced technology implementations. Companies that find the right formula to balance these innovation initiatives with optimization efforts will be the most successful in their transformation journeys.

Call to Action

Kurt will review the key themes from the day and outline a call to action to examine their own strategies, operational plans and identify steps required to adopt, actualize and accelerate their company's (R)evolution.

How Customer Centricity Builds Consumer Trust & Loyalty

The use of robots, smartphones, and Zoom have made building consumer trust and loyalty more difficult than ever before. In this session, we'll share a case study as we guide you through a workshop on implementing best practices for building trust in you and your organization.

Care and Feeding of a Robot

So, you want to deploy automation. Whether you're just getting started or already have a plan in place, there are a few things you need to know in order to make the most of this powerful technology. Do you have a full view of the cost, steps, and time required to develop, customize, and manage bots? Find out as we give you the full rundown on successfully planning and rolling out a new automation initiative.

Panel: Maximize Your Relationship with ReSource Pro

Join Brenda Grow and a group of operations leaders as they discuss their experiences with BPM/BPO services. We'll explore some of the biggest questions the panelists faced as they integrated BPM into their operations, including:

• What type of work should we delegate?
• How do we manage change?
• How do we communicate with staff?
• How do we successfully transition staff to higher-value work?

Post-Bind Processing: The Hidden Horsepower of Agency Growth

In this presentation, you will learn about the importance of streamlined post-bind processing operations—from policy download to policy delivery, with everything in between.

Many agencies view post-bind as a hygiene item, a task that just has to be done as a function of their work. The truth is that post-bind has the power to move the agency growth needle. The more efficient and transparent your post-bind is, the more focused your staff can be on winning new business.

What comes first, Standardization or Centralization?

Focus on when and how to gain advantage of aligning people, processes, systems and data to maximize the business outcomes that you prioritize in your organization.The centralization discussion will focus on the benefits of consolidating people, processes, systems, and data to maximize transparency, visibility, and quality to drive outcomes in a physical or virtual environment. The standardization discussion will focus on expanding best practices, minimizing variability, and ensuring quality and alignment across your organization.

Building a Change Readiness Culture (Change Management)

Join ReSource Pro's Operations Advisory team as they share best practices for supporting your team and organization through times of rapid change.

The Crisis of Underinsurance

The insurance industry sells peace of mind. But for many business owners, the events of the past few years have left them feeling anything but tranquil. Whether it's issues with business interruption, the global supply chain, the scourge of ransomware and cyber security attacks, wildfires, or increasingly severe weather, it's clear insureds are facing threats from many directions. And the most frightening part of these conditions is that commercial policyholders are often woefully and chronically underinsured.

In this session, we will explore the causes and solutions to the Underinsurance Crisis.

Survival Guide: The Great Resignation & The Insurance Industry

As a "Great Resignation" sweeps across all industries, insurance is feeling the impact more than most. Join us as we offer tips and tricks to address your biggest concerns about the talent crisis, including:

• The pandemic's impact on the job market
• What to expect when posting a job opening
• How to find and retain talent

Market Intelligence & Compliance

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